MORKOM-TECH.COM ONLINE STORE TERMS AND CONDITIONS
§1. General Provisions
1. These Terms and Conditions define the rules for using the online store located at www.morkom-tech.com, placing orders, concluding sales contracts, delivering Goods, making payments, setting up and maintaining a Customer Account, as well as the rules for complaints and withdrawal from the contract.
2. The Store Owner and Seller is:
APM MORKOM – Jarosław Moryc
ul. Drogowców 7
32-400 Myślenice
NIP: 6811740863
REGON: 356285490
Email address: biuro@morkom.pl
Telephone: +48 12 274 41 51
3. The Terms and Conditions are available free of charge on the Store's website in a manner enabling their downloading, reproduction, and recording. 4. The Customer is obligated to use the Store in accordance with the law, the provisions of the Terms and Conditions, and good practice.
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§2. Definitions
The terms used in the Terms and Conditions have the following meanings:
Customer – a natural person, legal person, or organizational unit with legal capacity making purchases in the Store.
Consumer – a natural person making a purchase not directly related to their business or professional activity.
Entrepreneur with Consumer Rights – a natural person conducting business activity entering into a contract without a professional nature arising from the subject of their activity.
Goods – a product offered for sale in the Store.
Sales Agreement – an agreement concluded between the Seller and the Customer via the Store.
Customer Account – an individual Customer panel enabling, among other things, order tracking and data management.
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§3. Technical Requirements
To use the Store, you must have:
* a device with internet access,
* a current web browser,
* an active email address,
* cookies and JavaScript enabled.
The Seller exercises due diligence to ensure the proper operation of the Store.
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§4. Customer Account
1. Creating a Customer Account is voluntary and free of charge.
2. Registration takes place by completing the registration form.
3. The Customer is obligated to provide accurate data.
4. The Customer may delete the Account at any time by contacting the Seller.
5. The Seller may block the Account in the event of:
* violation of the Terms and Conditions,
* actions that threaten the security of the Store,
* providing false data.
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§5. Placing Orders
1. Orders can be placed via the Store's website 24 hours a day. 2. An order is placed after:
* selecting the Goods,
* selecting the delivery method,
* selecting the payment method,
* providing the data required to complete the order,
* accepting the Terms and Conditions,
* clicking the button finalizing the purchase.
3. After placing the order, the Customer receives automatic confirmation of receipt.
4. The sales contract is concluded upon acceptance of the order by the Seller.
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§6. Product Prices
1. All prices displayed in the Store are gross prices and include VAT.
2. Prices are given in Polish zloty (PLN), and for selected products, also in euro (EUR).
3. Shipping costs are displayed before the order is placed.
4. The binding price is the price in effect at the time of order placement.
5. In the case of promotions and price reductions, the Seller will display the lowest product price valid within 30 days prior to the introduction of the reduction, in accordance with applicable regulations.
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§7. Payment Methods
The Customer can pay using:
* traditional transfer,
* Przelewy24,
* BLIK,
* payment cards,
* other methods currently available in the Store.
Electronic payments are processed by Przelewy24.
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§8. Delivery
1. Deliveries are made within Poland and to countries indicated by the Seller.
2. Deliveries are made via:
* DPD,
* DHL,
* UPS,
* FedEx,
* GLS,
* Poczta Polska,
* InPost Kurier,
* InPost Paczkomaty.
3. The order fulfillment date is provided with the Goods or individually agreed with the Customer.
4. If the order cannot be fulfilled, the Seller will immediately inform the Customer and refund all payments received no later than within 14 days.
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§9. Right of withdrawal
1. Consumers and entrepreneurs with consumer rights have the right to withdraw from a distance contract within 14 days without giving any reason.
2. The withdrawal period expires after 14 days from the date of taking possession of the Goods.
3. To meet the deadline, it is sufficient to send a declaration before its expiry.
4. The Customer bears the direct costs of returning the Goods.
5. The Seller will refund all payments received, including the cost of the cheapest standard delivery offered by the Store.
6. Refunds will be made no later than 14 days from the date of receipt of the notice of withdrawal.
7. The Seller may withhold reimbursement until receiving the Goods or proof of their posting.
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§10. Exclusions from the right of withdrawal
The right of withdrawal does not apply. This right is available in the cases specified in Article 38 of the Consumer Rights Act, in particular with respect to:
* Goods made to the Customer's specifications,
* Goods manufactured to individual order,
* Goods inextricably connected to other items after delivery,
* other cases specified by law.
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§11. Complaints – Non-conformity of Goods with the Contract
1. The Seller is liable to the Consumer and Entrepreneur under the rights of a Consumer for the conformity of the Goods with the contract in accordance with the Consumer Rights Act.
2. If the Goods are non-conforming, the Customer may request:
* repair,
* replacement,
* price reduction,
* withdrawal from the contract if the statutory conditions are met.
3. Complaints can be submitted:
* e-mail: biuro@morkom.pl
* by post: APM MORKOM – Jarosław Moryc, ul. Drogowców 7, 32-400 Myślenice
4. The Seller will respond to complaints within 14 days.
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§12. Extrajudicial Dispute Resolution
1. The consumer may use extrajudicial methods of complaint resolution and redress.
2. Detailed information is available on the websites of the President of the Office of Competition and Consumer Protection (UOKiK) and the relevant Provincial Inspectorates of the Trade Inspection.
3. The consumer may also use the European ODR platform:
https://ec.europa.eu/consumers/odr
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§13. Personal Data Protection
The principles of personal data processing are specified in the Privacy Policy available on the Store's website.
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§14. Final Provisions
1. Polish law applies to contracts concluded through the Store. 2. In matters not covered by these Terms and Conditions, the provisions of Polish law shall apply, in particular:
* Civil Code,
* Consumer Rights Act,
* Act on the Provision of Electronic Services,
* GDPR.
3. These Terms and Conditions are effective from the date of their publication on the Store's website.