Store Regulations - General Information
The online store morkom-tech.com - hereinafter referred to as the Store - is owned and operated by APM MORKOM - Jarosław Moryc with its registered office at ul.Drogowców 7, 32-400 Myślenice, entered into the Central Register and Information on Economic Activity run by the Minister of Economy, REGON number 356285490, NIP 681-174-08-63, contact details: tel.: 012 274 41 51 - on working days from 8:00 to 16:00, e-mail: biuro@morkom.pl
Principles of making purchases
1. The service provided in the Store is carried out in accordance with the following regulations.
2. The subject of the provision of services is a purchase-sale agreement.
3. Placing an order in the Store means unconditional acceptance of the principles resulting from these regulations.
4. The Store's offer is available to anyone who has legal capacity (adult individuals, companies) and is a Polish citizen residing in Poland or running a business in Poland.
5. Orders for products offered on the Store's website can be placed via the Store's website and by phone, fax and email.
6. Orders via the Store's website, email can be placed 24 hours a day, 7 days a week. Telephone orders can be placed during the company's business hours.
7. Orders for goods available in the warehouse are processed within 48 hours, and most often on the same day. It is possible to place orders for goods not available in the warehouse. In the event of unavailability of goods in the warehouse, the order processing time may be extended by the time it takes to deliver the goods to the warehouse. Usually from 24 hours to 72 hours. In the case of goods marked "to order", the processing time depends on the distributor or manufacturer. Goods that are not in the distributor's or manufacturer's warehouse or that require production to order in accordance with the Ordering Party's specification are marked in this way. The goods are shipped by a shipping company selected by the Ordering Party during the ordering process.
8. The cost of issuing and collecting the goods is borne by the Ordering Party. These costs are provided before placing the order. In some cases, the shipping costs are borne entirely by the Store (so-called free delivery). Information on this subject of shipping costs can be found on the page describing the delivery method.
9. All prices provided in the online store are gross prices (include VAT) and are expressed in Polish zloty (PLN) and euro (EUR). Prices may change, and price changes do not apply to orders in progress. The price binding the Customer is the price offered at the time of placing the order. The presented prices of goods do not include the costs of delivery of the order. Delivery costs depend on the weight of the ordered goods and are calculated during the ordering process and presented before the final placement of the order. Please review the information on the information page specifying the shipping costs depending on the weight and the shipping company.
10. The fact of placing an order and accepting it for execution and execution will be confirmed by the system automatically by e-mail to the Ordering Party's e-mail address. Orders can be placed with simultaneous registration in the store or without registration. In the case of orders with registration, the Ordering Party can track the status of the order after logging into the system.
11. Each order placed in the Store is verified by the Store's staff, and the verified order is executed. If the order contains errors or there is no contact with the Ordering Party, the order will not be executed until these errors are corrected by the Ordering Party or the Store's employees after a prior attempt to contact the Ordering Party.
12. The Store reserves the right to refuse to execute orders that cannot be confirmed or the full contact or address details of the Ordering Party are missing, or the data is incorrect.
13. The Store reserves the right to withdraw from the concluded sales agreement for the goods selected by the Ordering Party no later than within 3 working days from the date of the order. The Ordering Party will be notified of the fact of withdrawal from the agreement by e-mail to the e-mail address provided in the registration form. Withdrawal from the contract may occur when the Ordering Party orders goods that are unavailable in the warehouse, which also turn out to be unavailable from the distributor or manufacturer due to their stock shortages or withdrawal from the offer. We make every effort to ensure that such situations never occur, but they can happen. Withdrawal from the contract may also occur at the request of the Ordering Party, if they would like to make corrections to the order, add or remove selected goods from the order or cancel part or the entire order. Such changes must be reported by the Ordering Party within a maximum of 12 hours of placing the order, but no later than the Store sending the parcel.
Store, introducing new Goods to the Store's offer, conducting and canceling promotional campaigns on the Store's website or making changes to them. The above authorization does not affect the prices of Goods in orders placed before the change in price, terms of promotional campaigns or sales comes into effect.
DELIVERY AND RETURNS
Delivery time
Within 1-3 days from the moment of placing the order, we will inform you via e-mail or phone about the expected delivery date. If you do not receive any information from us within this time, please contact us, providing the order number.
Due to the specific nature of production, most orders are fulfilled within no more than 21 days from the date of order. Of course, our goal is to shorten the delivery time to a minimum.
Cost and form of delivery
The goods are sent via courier companies UPS, DPD, FEDEX, DHL, GLS...
The cost of shipping the order is:
-25.00 PLN courier shipment
-30.00 PLN in the case of cash on delivery (only for goods with a unit value not exceeding PLN 500 and after prior telephone or e-mail agreement of such shipment).
It is possible to establish an individual method and terms of delivery.
The sales document (VAT invoice) for the goods is attached to the shipment or sent electronically to the address indicated by you.
Packaging method
All products are packed safely so that they are not damaged during transport.
Crystal products are additionally transported disassembled (not in their entirety). For safety reasons, the goods can therefore be packed in elements and require assembly 'on site' according to the attached instructions. You will receive instructions in Polish for each item.
It is also possible for our employees to assemble the chandeliers at your place, but this service is additionally paid and priced individually.
Reservation of ownership of goods
Until the Customer pays the full amount for the ordered Goods, they remain the property of the Store.
Returns
In accordance with art. 27 of the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), within 14 days of delivery of the ordered goods, the consumer has the right to return them without giving reasons as part of the withdrawal from the contract, according to the general principles resulting from the provisions on concluding distance contracts. In the event of withdrawal from the contract, the contract is considered not concluded and the consumer is released from all obligations. Goods returned in this mode will be accepted only and exclusively if they are sent back in an unchanged state, unless the change was necessary within the limits of ordinary management. This means that the goods must be in the original, undamaged packaging, with its complete contents, and the product itself and accessories are undamaged. It is permissible to open the packaging in order to view the goods, and the goods may be used provided that such use does not lead to a change in their condition.
If the goods meet the above requirements, a correction invoice is issued. The original and a copy are sent to the customer by priority mail. The customer should return a signed copy of the correction invoice, and after receiving it, within 7 working days, the store will refund the money to the customer's account.
In the event of a return of the goods, the customer pays for their transport both to the customer and back to the seller at the full transport rates actually incurred by the seller.
Right to withdraw from the contract
You have the right to withdraw from this contract within 14 days without giving any reason.
The period for withdrawal from the contract expires after 14 days from the date on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods.
To exercise your right to withdraw from the contract, you must inform us of your decision to withdraw from this contract and the account number to which the price paid by you is to be refunded by means of an unequivocal statement sent:
a) by traditional mail to the following address: APM MORKOM - Jarosław Moryc, ul. Drogowców 7, 32-400 Myślenice or
b) by e-mail to the following address: This e-mail address is being protected from spambots. To view it, you need to enable JavaScript in your browser.">biuro@morkom.pl - if you use this option, we will immediately send you confirmation of receipt of information about withdrawal from the contract by e-mail in a way that allows you to print this confirmation.
You can use the model withdrawal form, but it is not obligatory.
To meet the deadline for withdrawal from the contract, it is sufficient to send information regarding the exercise of your right to withdraw from the contract before the deadline for withdrawal from the contract expires.
Consequences of withdrawal from the contract:
In the event of withdrawal from this contract, we will return to youall payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed of your decision to exercise your right to withdraw from this contract. We will make the repayment using the same means of payment as you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this repayment.
We may withhold the repayment until we have received the goods or until you have provided us with proof of having sent them back, depending on which event occurs first.
Please send back or hand over the goods to us immediately and in any event no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the expiry of the 14-day period.
You will have to bear the direct costs of returning the goods.
You are only responsible for reducing the value of the item resulting from using it in a manner other than necessary to determine the nature, characteristics and functioning of the item.
The Customer is responsible for reducing the value of the Goods resulting from using the Goods in a manner that goes beyond what is necessary to determine the nature, characteristics and functioning of the Goods. The Store reserves the right - in the event of the return of such Goods - to demand an appropriate reduction in the price of the Goods, subject to refund to the Customer.
If possible, the Goods should be returned together with all documents attached to the Goods, including the VAT invoice, if it was issued to the Customer, as well as in the original packaging.
The Customer does not have the right to withdraw from the contract for the sale of the Goods in relation to sales contracts, the subject of which is:
- an item that quickly spoils or has a short shelf life,
- an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging was opened after delivery;
- an item that, due to its nature, is inseparably connected with other items after delivery;
- in other cases arising from legal regulations.
Withdrawal form
(this form should be completed and sent only if you wish to withdraw from the contract)
- Addressee: APM MORKOM - Jarosław Moryc, ul. Drogowców 7, 32-400 Myślenice
or: This email address is being protected from spambots. To view it, you need to enable JavaScript in your browser.">biuro@morkom.pl
– I/We(*) hereby inform you/we(*) about my/our withdrawal from the sales agreement for the following items(*): (please specify which products you are withdrawing from).
–Date of conclusion of the agreement(*)/receipt(*)
–Name and surname of the consumer(s)
–Address of the consumer(s)
–Signature of the consumer(s) (only if the form is sent in paper form)
–Date
(*) Delete where not applicable.
Liability under warranty (complaints)
The store is obliged to sell and deliver the Goods to the Customer free from physical and legal defects.
The customer has the right to file a complaint if the Goods have a physical or legal defect (warranty).
A physical defect consists in the non-conformity of the Goods with the sales agreement. In particular, the Goods are non-conforming with the sales agreement if:
- does not have the properties that Goods of this type should have due to the purpose specified in the sales agreement or resulting from the circumstances or intended use;
- was issued to the Customer in an incomplete state.
The Store is liable under the warranty for physical defects that existed at the time of issuing the Goods to the Customer or resulted from a cause inherent in the Goods sold at the same time.
The sold Goods have a legal defect if they are the property of a third party or are encumbered with the rights of a third party, and also if the restriction on the use or disposal of the item results from a decision or ruling of the competent authority.
Customers should send any complaints:
by e-mail to the address: This email address is protected from spambots. To view it, you need to enable JavaScript in your browser.">biuro@morkom.pl
or by mail to the following address:
APM MORKOM Jarosław Moryc
ul. Drogowców 7
32-400 Myślenice.
If the sold Goods have a defect, the Customer has the right to:
- demand that the defective Goods be replaced with defect-free ones or demand that the defect be removed;
or
- submit a declaration of a proportional price reduction or withdrawal from the contract, in which case the Store may immediately and without excessive inconvenience to the Customer replace the defective Goods with defect-free ones or remove the defect; however, if the Goods have already been replaced14. The Store may grant a discount on the cost of delivery, as well as other discounts and reliefs. Decisions I.e. information about granted discounts results from currently conducted promotional and marketing campaigns, as well as agreements made. The discount may also be calculated automatically after entering a discount coupon or manually by the store staff after accepting the order.
15. Using the Store, and in particular providing personal and contact data, serves only and exclusively to complete the order and this data is not shared with other people/companies. Consent to the processing of personal data does not include marketing purposes, e.g. informing the Ordering Party about promotions and new products. If the Ordering Party wishes to receive such information, they can inform us about it separately during the ordering procedure, by selecting the option responsible for receiving the newsletter. Detailed information in the Privacy Policy.
16. Any damage resulting from providing data that is not consistent with reality is borne by the Ordering Party.
17. In the Store, payment for purchases and delivery can be made in the following ways:
by advance transfer to the Store's account with a payment card, instant transfer or in the przelewy24.pl system.
18. The store does not collect information about credit card numbers or bank account details of the Ordering Party for przelewy24.pl payments. Online payments are made through our partner, przelewy24.pl, which processes payments at the buyer's request using its secure technology.
19. Each order is processed with an invoice confirming the purchase amount and specifying the products purchased.
20. Goods sold in the store are new unless otherwise stated in the product description. New goods are subject to a manufacturer's warranty and may be subject to complaints. Information on warranty and complaint procedures can be found on the warranty information page.
21. In accordance with the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), a Consumer who has concluded a distance contract may withdraw from it by submitting an appropriate declaration within 14 days from the date of delivery of the ordered goods. Detailed information can be found in the section: Right to withdraw from the contract.
22. The Customer has the right to return goods based on mechanical damage caused during transport under the terms specified in the Act.
23. Acting in accordance with the Act of 29 July 2005 on used electrical and electronic equipment, the Store enables its Customers to return used equipment intended for households. Every Customer purchasing electrical or electronic equipment from us has the option of leaving used equipment free of charge in an amount not greater than the new equipment sold. This means that when buying, for example, an electronic transformer, we will accept the old item, which we will return to the distributor or transfer to a waste treatment plant. Delivery of used goods for recycling takes place at the Ordering Party's expense.
24. Technical requirements for using the services of the online store system: Internet access, computer with an installed Internet browser, screen resolution of at least 1024 x 768, the Ordering Party's computer must have the "cookies" acceptance option enabled.
25. The parties undertake to resolve any disputes arising from the performance of the sales agreement in the first instance amicably, and in the event of an unavoidable dispute, the competent court designated by the Seller shall have jurisdiction to resolve them.
GOODS AND THEIR PRICE
1. The Store shall post all information regarding the essential properties of the Goods, including their prices, on the Store's website next to the description of the given Goods.
2. A limited number of Goods are intended for sale, including promotional sales and clearance sales, and orders shall be fulfilled in the order in which confirmed orders for these Goods are received, until the stocks covered by this form of sale are exhausted.
3. In the event of unavailability of the Goods (exhaustion), the Store shall post appropriate information about this on the website next to the description of the given Goods; however, if the Store posted appropriate information about the unavailability of a given Good after accepting the Customer's order, or for any other reason was unable to fulfill such an order, it shall be entitled to withdraw from the sales agreement within 14 days from the date of its conclusion. If the Customer has paid for the Goods, the Store will return the price paid by the Customer for the Goods together with the costs of delivery of the Goods paid by the Customer immediately, but no later than within 14 (fourteen) days of the Store's withdrawal from the agreement. The Store will make the refund using the same method of payment that the Customer used, unless the Customer agrees to a different method of refund.
4. All prices of the Goods posted on the Store's website are given in Polish zloty and include VAT.
5. The price given for each Good is binding at the time the Customer places an order.
6. The Store reserves the right to change the prices of the Goods in the offer
y or repaired by the Store or the Store has not fulfilled the obligation to replace the Goods with a defect-free product or to remove the defect, the Customer may submit an appropriate declaration of a proportional price reduction or withdrawal from the contract;
The Customer may not withdraw from the sales contract if the defect is insignificant.
Instead of the removal of the defect proposed by the Store, the Customer may request the replacement of the Goods with a defect-free product or, instead of replacing the Goods, request the removal of the defect, unless bringing the Goods into compliance with the sales contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the method proposed by the Store.
The Store may refuse to replace the defective Goods with defect-free products or to remove the defect if bringing the defective Goods into compliance with the sales contract in the manner chosen by the Customer is impossible or would require excessive costs compared to the other possible method.
Complaints are considered no later than within 14 (fourteen) days from the date of receipt of the complaint by the Store, about which the Customer will be notified via e-mail to the e-mail address provided by the Customer or by post to the address indicated by the Customer.
A Customer who exercises the rights under the warranty is obliged to deliver the defective Goods to the Store at the Store's expense. The Store will refund the costs related to the Customer returning the complained Goods immediately after the complaint has been positively considered. When making a complaint or returning the complained Goods, the Customer fills in the complaint document attached to the Goods, stating in its content the reason for the complaint about the Goods.
The Customer has the right to file a complaint within 2 (two) years from the date of issue of the Goods to the Customer.
If possible, in the case when the Goods consist of several individual elements, before returning them, they should be restored to the state in which they were delivered, and placed - in the original packaging, and all documentation, in particular - warranty and service documentation, should be attached.
The Customer's use of warranty rights does not limit the possibility of using the Customer's rights under the guarantee, provided that the defects of the Goods revealed by the Customer are subject to warranty protection.
PRIVACY AND SECURITY POLICY
Privacy Policy - General information
The m-technologia.pl online store - hereinafter referred to as the Store - is owned and operated by APM MORKOM Jarosław Moryc with its registered office at ul. Drogowców 7, 32-400 Myślenice, entered into the Central Register and Information on Economic Activity kept by the Minister of Economy, REGON number 356285490, NIP 681-174-08-63, tel.: 012 274 41 51 - on working days from 9 a.m. to 4 p.m., This email address is protected from spambots. To view it, you need to enable JavaScript in your browser.">biuro@morkom.pl .
The Store presents and sells lighting products, hereinafter referred to as Goods, for which the company is the seller.
Privacy and security policy
As the owners of the Store, we reserve the right to make changes to the Privacy Policy. The current Privacy Policy applies to anyone who uses the Store in any way.
Any changes to the Privacy Policy will not affect the basic principle:
We do not sell or share Customers' personal data with third parties in a manner that is contrary to the law or the principles set out by us in this document.
The ordering process in our store is protected by a secure, 256-bit Commercial SSL key. We ensure the confidentiality of transactions carried out by customers in our Store and the security of personal data transferred to the Store during the ordering process. The ordering process in our store and the transfer of data are encrypted using a strong, 256-bit Commercial SSL key.
At morkom-tech.com, you can shop without worries. We guarantee the possibility of canceling a mail order purchase and returning the goods without giving a reason within 10 days of receiving the shipment. The possibility of returning the goods without giving a reason up to 10 days from the date of receipt. We comply with the applicable provisions of Polish law and allow consumers to return the goods without giving a reason within 10 days from the date of receipt of the shipment.
Personal data
When using the Store, the Customer may be asked to provide some of their personal data by filling out a form or in another way. Placing an order by the Buyer is tantamount to their consent to the storage and processing by the Store of personal data contained in the order, in accordance with the applicable provisions of the Act of 29 August 1997 on the protection of personal data (Journal of Laws 1997 No. 133 item 883, as amended).
In accordance with the accepted practice of most Stores, we store HTTP requests directed to our server. This means that we know the IP addresses of computers whose users browse the information content of our Store.
In the case of placing orders in our Store, the Customer, by accepting the provisions of the Store Regulations, consents to the processing of personal data by our company for purposes related to the implementation of agreements concluded between the Ordering Party and the Seller.
We never treat the Ordering Party's consent as default consent. The consent to the processing of personal data is expressed by the Shop Customers by selecting the appropriate option when placing an order.
At any time, the Shop Customers may request the removal of their data from the Store using e-mail or registered mail. It is important that the request reaches us in such a way that will not raise any doubts that the data belongs to the author of the request. In case of doubts, the Shop employees have the right to perform verification activities.
In the event of assignment of rights to this Store, we reserve the right to transfer the Customers' data to a potential legal successor. The Shop Customers will additionally be asked to express their consent to the above.
In the case of some forms of electronic payments (e.g. przelewy24.pl), the Customers' data may be transferred to a company intermediating in payment transactions. Providing this data is required by the intermediary company.
We may transfer the data of the Store's Customers to authorized bodies only and exclusively on the basis of applicable legal regulations.
At any time, the Store's Customers may, in accordance with the provisions of Polish law, request information on what happens to the personal data they have left.
In case of doubts, please contact us using traditional mail or e-mail.
E-mails sent by the Store
In the case of orders placed in our Store, we reserve the right to send e-mails to the Ordering Party constituting notifications about the status of order fulfillment, to the e-mail address provided when placing the order. This term is understood to mean information directly related to the fulfillment of the order. Additional expression by the Ordering Party of the appropriate consent regarding the receipt of the information newsletter during the ordering process or independent and confirmed subscription to the newsletter means consent to receive additional e-mails with information about new products, promotions, etc. The Customer has the right to resign from receiving the news newsletter at any time and to disable it via the newsletter management panel.
Store owner's liability
We do not take responsibility for advertisements of services and services offered by third parties, possibly appearing on our website.
Content and opinions expressed in the store by people visiting it remain their property. We do not take any responsibility for them, we do not identify with them. They are not always consistent with our views and opinions, so we reserve the right to remove opinions.
Cookies
The store may use Cookies (or similar technology) that enable identification of the User.
Access to data
Users have access to their data via an appropriate form called the Customer panel.
Changes
Any changes will be made by making an appropriate entry in this privacy policy.
CONCLUSION OF THE AGREEMENT
1. Orders from Customers are accepted via the Store's website (www. m-technologia.pl) after completing the entire ordering procedure. In the order, the Customer makes, in particular:
- selection of the ordered Goods;
- indication of the delivery address;
- selection of the payment method. Before sending the order, the Customer has the opportunity to re-check and possibly modify all data (e.g. name, surname, address, form of payment and the range and quantity of ordered Goods). The Customer makes a binding offer to purchase the Goods after completing the entire ordering procedure on the Store's website, i.e. after accepting the Store's Regulations and after confirming that the offer is being made as a consumer by clicking on the "Confirm purchase" button - at stage 5 of placing an order, marked as "Check and order".
2. The contract for the sale of Goods offered through the Store is concluded at the moment the Store accepts the Customer's order, which means that at that moment the contract becomes legally effective. The Store accepts the placed order at the moment the "Order confirmation" information is displayed on the Customer's screen.
CONFIRMATION AND RECORDING OF THE TEXT OF THE AGREEMENT
The data provided by the Customer as part of the placed order is stored and processed by the Store on the principles specified in the "Privacy Policy" section.
The Store will provide the Customer with confirmation of the conclusion of the contract for the sale of Goods within a reasonable time after its conclusion, at the latest at the time of delivery of the Goods. The confirmation will include in particular all important data from the placed order, including data identifying the Store, price with tax, delivery costs, method and date of payment, method and date of delivery of the Goods. Confirmation of the last one sent to the Customer to the e-mail address provided by him, in a way that allows it to be printed.